Loving-wood.com, Nina Pirc Vovčko s.p., Globel 16, SI-1317 Sodražica, Slovenia.

Policy

Payment

We accept the following methods of payment:

-          Bank transfer

-          Credit cards: Mastercard, Visa (you pay with your credit card through the PayPal website which is a safe system – no registration needed)

-          PayPal


The cash on delivery option is not available for orders dispatched abroad. If you have any issues regarding the method of payment, please contact us: info@loving-wood.com Please note that we only ship items after we have received your payment. After 3 days without payment we will offer the items to other customers.

Shipping

Please make sure that your address is correct before purchasing.

We usually ship within 1-3 business days after receiving payment. We ship from Slovenia with priority post – the items can reach you in 2-7 days. Tracking code is optional.

When an item is made to order it may take 6-7 days to ship. If you are in a hurry, please contact us and we will try to make it happen.

Estimated postal delivery time (in days):

Sent by Slovenian National Post, Priority mail with tracking code.

EU

3-5 business days

 

Europe (not EU)

3-10 business days

North America           

2-3 weeks

Asia

2-4 weeks

 

Australia, New Zeland and Oceania

3-4 weeks

For more postal delivery times, please contact us.

GIFTS:

All our items are already in nice and practical cardboard boxes. If you wish, we can send the ordered items to the receiver of the gift. We can also write your good wishes in a special card at no extra cost. Let us know!


DUTIES:

Please note that buyers are responsible for any customs fees, taxes, tariffs, duties, etc. that may be incurred above normal postage costs.

Refunds and Exchanges

We carefully examine every item before shipping. If an item is broken through postal delivery, let us know as soon as possible. Send us a photo of it and we will replace it for free.

If you are not happy with your order you can return the item in 30 days. In this case you have to inform us in 15 days after delivery (in writing on our e-mail: info@loving-wood.com). Items for return must be in new condition, undamaged and in the original packaging. A copy of the receipt and a returned goods form has to be enclosed. We will refund you within 1-2 days after we have received the item. Please note that we don’t carry responsibility for shipping costs of item return; we only refund the actual value of the item. We don’t accept any cash on delivery (C. O. D.) parcels.

Loving-Wood team